R.A. Wylan & Co. Inc.,
Career Center

Electrical Field Service Specialist

Location: Cleveland, OH
Job Type: Direct Hire
Salary: $55,000.00 - $65,000.00
Date: 5/24/2018
Job ID: 02597937
Job Description
Solid Manufacturing client of ours is hiring an Electrical Field Service Specialist.  This position requires overnight travel.  If you are not open to at least 50-60% overnight travel, please do not apply.  

Summary:  
Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties:
 
ESSENTIAL FUNCTIONS INCLUDE THE FOLLOWING.  OTHER DUTIES MAY BE ASSIGNED:
  • Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Provides on-site technical assistance to help troubleshoot and repair equipment.
  • Maintains records of performance reports.
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
  • Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  • Recommends cost-cutting measures.
                                
SUPERVISORY RESPONSIBILITY: None.
 
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
  • Analytical - Collects and researches data.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
  • Customer Service - Responds promptly to customer needs; Returns phone-calls and e-mails within 24-hours except for weekends and other time off. Meets commitments.
  • Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
  • Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
  • Professionalism - Accepts responsibility for own actions; Follows through on commitments.
  • Written Communication - Presents data effectively.
  • Oral Communication - Listens and gets clarification; Participates in meetings.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Attendance/Punctuality - Is consistently at work and on time.
  • Initiative - Seeks increased responsibilities.
  • Innovation - Meets challenges with resourcefulness.
  • Adaptability - Manages competing demands.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Diversity - Promotes a harassment-free environment.
  • Safety and Security - Observes safety and security procedures.
 
QUALIFICATIONS:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The duties listed above are representative of the knowledge, skill, and/or ability required.
 
Education and/or Experience:  Bachelor's degree and two to three years related experience, or equivalent combination of education and experience.
 
Computer Skills: Microsoft Office applications.