R.A. Wylan & Co. Inc.,
Career Center

HR Operations Specialist

Location: Charlotte, NC
Job Type: Direct Hire
Salary: $60,000.00 - $72,000.00
Degree: Bachelor of Science;
Date: 10/14/2018
Job ID: 02632738
Job Description
The HR Senior Operations Specialist role will be responsible for delivering support in functional areas of Human Resources, including, but not limited to recruitment coordination, new hire onboarding, employee inquiry management, benefits administration, and absence management for the US. The successful candidate will have the opportunity to interact with employees and managers at all levels of the organization. At the core, this role will be one of the primary interfaces with all US employees, and as a result, be a major contributing factor to a positive employee experience.
  • Processes documents and materials, as assigned (e.g. applications, changes in employment status, payroll changes, etc.) for the purpose of disseminating information to appropriate parties
  • Respond to written and verbal inquiries from a variety of internal and external sources for the purpose of providing information, facilitating communication among parties and/or providing direction
  • Ability to communicate effectively both orally and in writing with employees, to maintain confidentiality in daily operations, to conduct daily duties in a professional appearance and manner
Bachelor's degree in Human Resources or equivalent
  • · 5 years of HR experience across various HR functions is preferred
  • · Minimum of 2 years experience in a HR Service Center/ Employee Service Center/ HR Contact Center preferred
  • · Excellent written and verbal communication skills
  • · Excellent people management and customer relationship skills Must possess Computer skills with proficient knowledge of MS-Office Application
  • · Must have experience using HRIS tools or similar systems (Workday)
  • · Experience with case management system(s) a plus
  • · HR policies / procedures / practices as it relates to payroll, benefits, hiring, etc.