R.A. Wylan & Co. Inc.,
Career Center

Onboarding Project Manager

Location: Melville, NY
Job Type: Direct Hire
Salary: $100,000.00 - $125,000.00
Degree: Bachelor of Science;
Date: 5/15/2018
Job ID: 02597350
Job Description

Onboarding Project Manager

Are you looking to join a highly ambitious, successful customer driven SaaS Company?   Do you have a passion for helping companies drive value and improve their operations and bottom line through the deployment of and utilization of technology?

If the answer is yes to the above, you may have found your dream job and we may have found our dream hire!

Our Client helps organizations who maintain vehicle fleets drive cost savings, increase productivity, improve customer service and foster a safer work environment. Our vision is to continue to drive incredible growth while being a business partner our clients rely on and trust.

To achieve this, we need to build an amazing team. Here’s where you come in.

Responsibilities:
As an Onboarding Project Manager, you will work with our new larger clients as they onboard our SaaS Fleet solutions. Your primary responsibility will be ensuring a smooth, efficient and satisfying onboarding experience. Happy and satisfied clients are long term clients! The ideal candidate will have a background in B2B project management and experience with multi-month, multi-touchpoint projects.

Establish strong, and productive relationships with decision makers and users
  • New Client on-boarding for large fleets
  • Builds and manages process typically for initial 30 – 120 days
  • Utilizes existing resources, but also heavily involved directly in the management and delivery of:
Unit Installation
  • Obtaining of client Fleet info
  • Insuring proper units available in inventory and timely shipping of such to client
Training
  • Manage and deliver specific training offerings – initially and as refresher
Develop, manage and improve Metrics of Success
  • How to determine (internally) if we are on plan and successful
  • How to allow Client to determine if SP installation and SP usage is successful and delivering ROI
  • Communicate with clients on a regular basis and respond to specific queries.
  • Understand client business operations and technology environment
  • Act as the liaison between customers and internal teams
  • Identify and approach wide range of customer stakeholders to deliver value to their respective roles
  • Drive and monitor client performance metrics
 
Requirements:
  • Current experience in Onboarding new clients
  • Have worked in a Software environment
  • Have worked with large and complex new client installations
  • Proven work experience as an account manager or customer success role in SaaS or related technology field
  • Hands on experience with Salesforce CRM software
  • Strong software demonstration and presentation skills
  • Comfort with on-line meeting tools (ex. Go-to-Meeting)
  • Ability to address customer requests in a timely manner
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships
  • Strong problem-solving aptitude
  • BS Degree in Business or relevant field
  • PMP Certification or equivalent experience