R.A. Wylan & Co. Inc.,
Career Center

Service Sales Representative

Location: Boston, MA
Job Type: Direct Hire
Salary: $60,000.00 - $70,000.00
Degree: Equivalent Experience; Bachelor;
Date: 11/8/2018
Job ID: 02624475
Job Description
Service Sales Representative
Service Sales Representative will be the face of the company and will interact within the Building/Construction/Facilities community locally. Will represent the company at events, conferences and will participate in local industry events and trade shows to build relationships and drive new business.
  • Exceed sales goals and quotas by utilizing company tools
  • Manage service accounts by maintaining and building customer relationships within assigned territory.
  • Develop and nurture ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA (Building Owners and Managers Association) and other local industry groups
  • Develop plans to address customers short and long term needs
  • Maintain a strong working knowledge of products, services and related building codes; attend training, study manuals and supplier information.
  • Prepare job proposals for customers, using tools provided plus price estimates from suppliers and other needed sources. Requires ability to read blueprints, survey equipment and interface with technical company personnel.
  • Prepare service contract bids by understanding customer needs, review blueprints and survey existing equipment and obtaining additional information as needed.
  • Perform follow-up with customers on all service and repair proposals
  • Monitor the status of existing service contracts; visit customers and job sites; ensure customer satisfaction  and resolve outstanding issues
  • Contact service customers regarding contract renewal prior to contract expiration to prepare them for renewal.
  • Keep well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations.
  • Utilize the Customer Relations Management (CRM) tool to update and manage sales pipeline
  • Assist in A/R collection efforts to ensure prompt payment from customers
  • Coordinate submittal packages through the approval process and creates change orders as requested
  • Bachelor’s Degree or; 1-2 years of related experience or training or; an equivalent combination of education and experience
  • Ability to read and interpret architectural and/or blueprint/drawings preferred
  • This position requires up to 15% travel